This Praetas Pre-Paid Labor Program Customer Agreement (hereafter referred to as “Agreement“) is entered into between you (hereafter referred to as “Client”) and Praetas Technologies, LLC (hereafter referred to as “Praetas”), regarding the use of the Praetas Pre-Paid Labor Program (hereafter referred to as the “Pre-Paid Program”), have entered into agreement with Praetas to purchase pre-paid labor and have it automatically replenished upon depletion.

Use of the Pre-Paid Program by Client shall constitute acknowledgment and acceptance by Client of the terms and conditions of this Agreement. Praetas may alter, amend, or otherwise change the terms and conditions of this Agreement at any time. Alterations, amendments or other changes will be mailed and/or emailed to the Client, and shall be effective upon the date of posting. Client is responsible for keeping current: Client’s billing address, billing contact information, and billing payment information. For your convenience, updates may be received by contacting Praetas’ offices at 561-223-2177.

If Client does not accept the terms and conditions of this Agreement, or any future alterations, amendments or other changes to the terms and conditions of the Agreement by Praetas, Client shall, upon depletion of Client’s pre-paid time, discontinue participation in the Pre-Paid Program and shall notify Praetas in writing by either U.S. Mail to 7731 N. Military Trail, Suite 1, Palm Beach Gardens, FL 33410 or email to finance@praetas.com.

Section 1. Pre-Payment of Account

In order to participate in the Pre-Paid Program, Client is responsible for pre-payment of at least 10-hours prior to using Praetas’ pre-paid labor. Client is responsible for maintaining accurate and up-to-date billing information at all times. If the Client’s billing information is not current for any reason, Client hereby agrees Client shall be responsible for purchasing another 10 hour block of time, and any time expended by Praetas which was not covered by the previous prepaid block of time shall be deducted from the additional 10 hour block.

1.1 User authorizes Praetas to deduct the following time from the Client’s Pre-Paid Labor Account:

1.1.1 Any remote support provided wherein Praetas remotely connects onto a computer or device under the Client’s possession or control, regardless of location, at a minimum deduction of 0.25 hours. Time will be deducted in increments of quarters (1/4) of an hour.

1.1.2 Any on-site support provided wherein Praetas comes on-site at Client or Client’s Agent’s direction to work on a computer or device under the Client’s possession or control, regardless of location, at a minimum deduction of 1.00 hours. Time will be deducted in increments of quarters (1/4) of an hour, after the 1-hour on-site minimum.

1.1.3 Any drop-off or in-house support provided wherein Praetas works on a computer or device under the Client’s possession or control, specifically at Praetas’ office location, at a minimum deduction of 0.25 hours. Time will be deducted in increments of quarters (1/4) of an hour.

1.1.4 Any emergency support provided wherein Praetas remotely connects or Praetas comes on-site at Client or Client’s Agent’s direction to work on a computer or device under the Client’s possession or control, regardless of location, outside of Praetas’ normal business hours of Monday through Friday, 8AM to 5PM EST, at a minimum deduction of 0.50 hours, which will be charged at double-time against any prepaid labor on account (i.e. a 0.50 after-hours remote support will incur a 1.00 hour deduction from Client’s Pre-Paid time; a 1.00 after-hours on-site will incur a 2.00 hour deduction from Client’s Pre-Paid time). After any remote or on-site minimum charge, time will be deducted in increments of quarters (1/4) of an hour.

Section 2 Replenishment of Pre-Paid Account

2.1 Client agrees to accept responsibility for keeping Client’s payment information current. Use of the Pre-Paid Program, without a sufficient balance in the Pre-Paid Labor Account to pay the charge may result in termination of Client’s Pre-Paid Labor Account.

2.2 Praetas Easy Pay: Client is required to enroll in Praetas Easy Pay, which is a feature that links a credit or debit card in good standing to Client’s Pre-Paid Labor Account. This feature will automatically replenish the Client’s Pre-Paid Labor Account balance by a pre-set amount whenever the hours balance in the Pre-Paid Labor Account drops to, or below, a 2.00-hour low-balance threshold. If Client initially buys 10 hours, then Client will automatically be charged for another 10 hours when the account balance is low. If Client initially buys 20 hours, then Client will automatically be charged for another 20 hours when the account balance is low. Client may change from a 10 hour plan to a 20 hour plan, or vice versa, upon 7 days written notice to Praetas. A credit card is considered in good standing if it belongs to an active, non-expired account having sufficient credit available. Failure to maintain the credit or debit card linked to Praetas Easy Pay in good standing may result in the termination of Client’s Pre-Paid Labor Account and an interruption in reduced-rate service by Praetas. For entry into the Praetas Pre-Paid Program, a minimum purchase of 10-Hours for $1,350.00 is required. Optionally, Client may purchase 20 or more hours for $120/hr. A 20-Hour purchase would cost $2,400.00.

Section 3. Non-Refundable Pre-Payment

3.1 Purchases of pre-paid hours are non-refundable. In the event the Pre-Paid Program Account is closed or terminated by the Client, the payments or credit card charges made for pre-paid hours shall not be refunded to Client under any circumstances. The Client shall retain the right to use the remaining pre-paid hours in Client’s Pre-Paid Account for labor described in section 1.1.

Section 4. Use of Pre-Payment

4.1 Client understands and acknowledges that by participating in the Pre-Paid Program and receiving services at a discounted rate, the funds that are pre-paid into Client’s Pre-Paid Program Account may only be used for the labor described in Section 1.1 and may NOT be used towards the following or anything else not expressly described in Section 1.1 of this Agreement:

4.1.1 Purchase of any equipment or taxable good;

4.1.2 Payment of any project proposal not otherwise designated to incur labor at a discounted rate (i.e. a flat rate for parts and labor for a particular service)

Section 5. Dispute of Charges

5.1 Praetas must be notified of any disputes of time deductions appearing on Client’s Pre-Paid Program Account within 7 days of Client receiving a Pre-Paid Time Tracking Statement. All disputes are subject toreview and approval by Praetas and may require additional documentation or evidence from the Client. In the event Praetas determines a time entry was invalid or will be reduced, the time will be credited back to Client’s Pre-Paid Program Account and will be in addition to any time replenishment that may have been a result of the disputed time deduction.

Section 6. Miscellaneous

6.1 It is expressly understood and agreed that Praetas, with written authorization from Client, will make charges against Client’s credit or debit card. Client’s submitted credit or debit card information via Authorization shall constitute Client’s written authorization to Praetas to make charges against Client’s credit or debit card for Praetas charges wherever incurred. Client expressly understands and accepts Praetas shall not be liable to Client for any financial costs resulting from these actions. Additionally, Praetas shall not be liable for:

6.1.1 Any incidental, indirect, special or consequential damages, including, but not limited to, loss of use, revenues, profits, or savings.

6.1.2 Claims, demands, or actions against Client by any person, corporation, or other legal entity resulting from check authorization, and/or charging against Client’s credit card.

6.1.3 If for any reason Client’s Pre-Paid Account hours balance is insufficient for labor supplied by Praetas, or there are any other charges due or owing to Praetas, Client shall remain liable to Praetas for such insufficiencies and all applicable charges, and Praetas at its sole discretion may elect to withhold support or completion of support until such charges are sufficiently paid.

6.1.4 This Agreement shall be binding upon and inure to the benefit of Client and Client’s successors and Praetas and its successors and assigns. Client shall not be permitted to assign the obligations or benefits of this Agreement without the consent of Praetas.

6.1.5 Client accepts that Client’s retaining, using, or permitting its Agents or others to use the services of Praetas shall thereby constitute Client’s acknowledgment of and acceptance of the terms and conditions of this Agreement.

6.1.6 Client accepts that when allowing its Agents or others to retain or use Praetas’ services, Client accepts responsibility to pay the applicable charges of such permitted use and the obligations of this Agreement shall fully bind and be applicable to Client as if Client had incurred the applicable charges themselves.

6.1.7 To the full extent of Florida’s severance law, the invalidity of any portion of this Agreement shall not affect any other portion of this Agreement, which shall remain in full force and effect.

6.1.8 Client shall immediately inform Praetas of any changes to the information contained in the Praetas Pre-Paid Program Account records, including without limitation, credit or debit card number and expiration date, bank draft information, payment method, name or address changes, and company ownership changes.

6.1.9 Praetas reserves the right to offset amounts owed to Praetas for usage of Praetas’ services or purchases from funds and/or hours in Client’s Prepaid Account.